Issue 1. I cannot add the dynamic element into the editor area.

Reason: A dynamic element is added outside a container-kind element (Collection Container, Table Container, Aggregation, Current User Container).

How to fix: Place any container-kind element into the editor first, and repeat dragging of the required element into it.

Issue 2. I cannot add any content into the header/footer.

Reason: Any type of elements is added outside the header or footer area in the Header or Footer pages accordingly.

How to fix: Place a required element into the header or footer (depending on the opened page).

Issue 3. I cannot save the template or generate a report because of some kinds of errors in the template.

Reason: A dynamic element was not bind in the Data tab and the field validation failed after pressing “Save” or “Generate”.

How to fix: 

• Go to the element which failed validation
• Select it
• Open the Data tab
• Bind the element
• Repeat it with every highlighted element.

Issue 4. I see the request for setting up the service account every time I create a template.

Reason: A Connected App was not set up in the Organization settings.

How to fix: 

• Open Org settings → AscendixRE CRM tab
• Enter any valid email and save it
• for Editors: ask the colleague with the role “Manager” to handle this issue.

Issue 5. I cannot use Customizable maps.

Reason: The Google Maps API key was not added in the Organization settings.

How to fix: 

Open Org settings → Google APIs

Follow the instruction to generate a Google Maps API key or use the existing one

Paste this key into the field in the tab and validate it

Once validated, save the new settings

for Editors: ask the colleague with the role “Manager” to handle this issue.

Issue 6. I cannot send the testing email

Reasons: 

• lost connection to the Internet
• the email authentication failed
• there’s an SMTP port problem
• the SMTP settings are mistaken
• firewall or antivirus issues

How to fix:

• check the Internet connection
• check the firewall connection
• repeat sending the testing email somtimes later

If this behavior repeats, contact our Support team (support@ascendix.com).

Issue 7. I cannot generate a preview/publication/download a report

Reasons:

• lost connection to the Internet
• technical issues

How to fix:

Try again later. If this behavior repeats, contact our Support team (support@ascendix.com).

Issue 8. I cannot submit the form in Microsite

Reasons:

• a Connected App was not set up in the Organization settings.
• the required fields for the source of data were not delivered from the form

How to fix:

• Open Org settings → AscendixRE CRM tab
• Enter any valid email and save it
• for Editors: ask the colleague with the role “Manager” to handle this issue
• add all the required fields of the Object in Salesforce to the form